Welcome to PUFFIN TRIP (referred to as "this website", "we", "us", or "our"). We value your privacy and are committed to protecting your personal information when you use our website and services.

Please read this Privacy Policy carefully to understand how we collect, use, store, and protect your information.

1. What Information Do We Collect?

When you visit or use our website, we may collect the following types of information:

• Information you provide voluntarily
  For example, when you register an account, place an order, subscribe to our newsletter, participate in promotions, or contact customer service, you may provide your name, email address, shipping address, phone number, and payment information (payment details are typically processed directly by our payment service providers; we do not store full card numbers).

• Information collected automatically
  When you browse our website, we may automatically record your IP address, browser type, device information, access times, and pages visited.

• Cookies and similar technologies
  We use cookies to enhance your browsing experience, such as remembering the contents of your shopping cart. You can manage or disable cookies through your browser settings, but this may affect some website functionality.

2. How Do We Use Your Information?

We may use the information we collect for the following purposes:

• To process and fulfill your orders, including shipping, returns, and after-sales service;

• To improve website content and functionality, and enhance your shopping experience;

• To send you order status updates, tracking information, or important notices;

• With your consent, to send you promotional offers, product recommendations, or surveys;

• To prevent fraud, protect account security, and comply with legal requirements.

3. Do We Share Your Information?

We do not sell your personal information. We may share your information only in the following limited and necessary circumstances:

• Shipping carriers – to deliver your order, we need to share your name, address, and phone number with the carrier;

• Payment processors – to process payments, necessary transaction information is shared with our payment gateway;

• Service providers – such as data analytics, email delivery, or cloud storage; these providers only process data under our instructions;

• Legal compliance – when required by law, court order, or government authority.

4. How Do We Protect Your Information?

We implement reasonable technical and organizational measures to protect your personal information, including SSL encryption, regular security scanning, and restricted internal access. However, please note that no method of transmission over the internet is 100% secure.

5. Your Rights

Depending on the laws applicable to your region, you may have the following rights:

• To access, correct, or delete your personal information;

• To withdraw your consent for receiving marketing communications (e.g., clicking the "unsubscribe" link at the bottom of our emails);

• To object to or restrict certain data processing activities.

To exercise these rights, please contact us using the information provided below.

6. Children's Privacy

This website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will delete it.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be notified via a pop-up on our website or by email. Please review this policy periodically.